PAYMENT POLICY

CURRENCIES

ALL PAYMENTS ARE INVOICED IN RUBLE (RUB).
CREDIT CARDS WILL BE DEBITED IN RUBLE, THEREFORE, DUE TO EXCHANGE RATES, THE FINAL PRICE WILL BE CALCULATED IN THE APPLICABLE EXCHANGE RATE ON THE DAY THE TRANSACTION IS PROCESSED BY THE CREDIT CARD COMPANY.

PAYMENT METHODS

DVOIDSTUDIOS.RU ACCEPTS THE FOLLOWING METHODS OF PAYMENT:
PAYMENT BY BANK TRANSFER OR ONLINE PAYMENT

PAYMENT BY BANK TRANSFER

D’VOID STUDIOS ONLY ACCEPTS DIRECT BANK TRANSFERS FOR NOW. AFTER PLACING AN ORDER, YOU WILL BE CONTACTED BY @DVOIDSTUDIOS_OFFICIAL IN TELEGRAM FOR PAYMENT

IMPORTANT:
TO CONFIRM YOUR ORDER, YOU MUST SEND A TRANSFER/PAYMENT RECEIPT WITHIN 24 HOURS TO OUR TEAM VIA:

• EMAIL: INFO@DVOIDSTUDIOS.RU
• TELEGRAM: DVOIDSTUDIOS.SUPPORT
• INSTAGRAM DM: DVOID.STUDIOS

IF WE DO NOT RECEIVE PAYMENT CONFIRMATION WITHIN 24 HOURS, THE ORDER WILL BE AUTOMATICALLY CANCELED.

YOUR ORDER WILL BE PROCESSED AND SHIPPED AFTER FULL PAYMENT IS RECEIVED.
BANK TRANSFER FEES ARE THE RESPONSIBILITY OF THE CUSTOMER.

ONLINE PAYMENT WILL BE AVAILABALE SOON

WHEN CLIENTS PLACE ORDERS ONLINE, CREDIT DETAILS ARE FORWARDED TO A PROTECTED ONLINE PAYMENT SYSTEM PROVIDED BY YOOKASSA, WHICH ACCEPTS:
– BANK CARDS (MASTERCARD, VISA, MIR, AMERICAN EXPRESS, UNION PAY, ETC);
– E-MONEY (YOOMONEY);
– INVOICING (T-PAY, SBERPAY, B2B PAYMENTS — SBERBANK BUSINESS ONLINE);
– "PURCHASES ON CREDIT" FROM SBERBANK;
– MOBILE COMMERCE; MEGAFON, BEELINE, MTS, T2;
– PAYMENT IN CASH; PAYMENT VIA THE MIR PAY APP FROM ANDROID™-BASED PHONES.
– MIR PAY.
PLEASE VISIT: YOOKASSA.RU FOR FURTHER INFORMATON

FIRST USE CUSTOMERS PAYING BY CREDIT CARD MAY FACE A SLIGHT DELAY IN CHARGES DUE TO AN AUTHENTICATION PROCESS THAT TAKES PLACE. IN SUCH CASES, THE RECEIPT AND FINAL CONFIRMATION OF THE ORDER WILL BE SENT TO THE CUSTOMER AFTER APPROVAL FROM THE BANK.
THE CARD WILL BE DEBITED AT THE MOMENT OF PURCHASE.

IN CASE DVOIDSTUDIOS.RU HAS TO DECLINE A TRANSACTION DUE TO BANK SECURITY CHECKS, THE PAYMENT WILL AUTOMATICALLY BE CANCELLED. CUSTOMERCARE WILL KEEP THE ORDER VALID 24H AND SEND A NEW SECURE LINK FOR THE PAYMENT VIA EMAIL.

PRE-ORDER TERMS

PAYMENT IS COLLECTED AT THE TIME OF ORDER. DELIVERY OCCURS ONCE THE PRODUCT IS AVAILABLE, BASED ON THE ESTIMATED SHIPPING WINDOW STATED ON THE PRODUCT PAGE.

FOR PRE-ORDER PURCHASES, CREDIT CARDS ARE DEBITED AT THE MOMENT THE ORDER IS PLACED. PRE-ORDER PRODUCTS THAT ARE PURCHASED BY BANK TRANSFER MUST BE PAID FOR WITHIN 24 HOURS OF PLACING THE ORDER.
FOR ANY FURTHER DETAILS PLEASE CONTACT INFO@DVOIDSTUDIOS.RU.

PAYMENT SECURITY

D’VOID STUDIOS CLIENTS ARE GUARANTEED MAXIMUM CREDIT CARD SECURITY.

FIRST TIME CUSTOMERS PAYING WITH CREDIT CARDS MAY NEED TO BE VERIFIED BY THEIR BANKS BEFORE FUNDS ARE SENT. THE ORDER WILL BE RESERVED BUT THIS MAY DELAY SHIPPING TIME.

IN THE CASE THAT DVOIDSTUDIOS.RU HAS TO DECLINE A TRANSACTION DUE TO BANK SECURITY CHECKS, THE PAYMENT WILL BE AUTOMATICALLY CANCELLED. CUSTOMERCARE WILL KEEP THE ORDER VALID FOR A FURTHER 24H AND SEND A NEW SECURE LINK FOR THE PAYMENT VIA EMAIL.

SHIPPING AND DELIVERY POLICY

DELIVERY TIME AND COST

ALL ORDERS ARE TYPICALLY PROCESSED WITHIN 1 WORKING DAY AND SHIPPED VIA CDEK, BOXBERRY, OR RUSSIAN POST. HOWEVER, AT TIMES SUCH AS DURING SALE SEASONS, ORDERS MIGHT SUFFER A SLIGHT DELAY DUE TO THE HIGHER VOLUME OF ORDERS BEING PROCESSED. IN THE CASE OF A NON-STANDARD SHIPMENT, WE RESERVE THE RIGHT TO CONTACT THE CLIENT FOR PAYMENT OF ADDITIONAL SHIPMENT COSTS THAT MAY ARISE. DVOIDSTUDIOS.RU WILL NOT BE HELD RESPONSIBLE FOR ANY DELAY IN SHIPMENT CAUSED BY WEATHER CONDITIONS, INTERNATIONAL CUSTOMS ISSUES OR ANY OTHER CIRCUMSTANCES BEYOND THE CONTROL OF D’VOID STUDIOS.

DVOIDSTUDIOS.RU WILL NOT BE HELD RESPONSIBLE FOR A DELAY IN SHIPMENT CAUSED BY WRONG OR INCOMPLETE SHIPPING DATA ENTERED BY THE CUSTOMER (E.G WRONG POSTAL CODE).

ORDERS RECEIVED ON A SATURDAY, SUNDAY, OR HOLIDAY WILL BE PROCESSED THE FOLLOWING BUSINESS DAY. WE DO NOT ACCEPT RESPONSIBILITY FOR CARRIER DELAYS, OR DELAYS CAUSED BY HOLIDAYS OR NATURAL DISASTERS. DELIVERY COSTS ARE CALCULATED AT CHECKOUT.

IMPORTANT INFORMATION

ALL ORDERS ARE PROCESSED WITHIN 1 WORKING DAY. HOWEVER, DURING SALE SEASONS ORDERS MAY SUFFER A SLIGHT DELAY DUE TO AN EXCESSIVE AMOUNT OF ORDERS BEING PROCESSED. IN THE CASE OF A NON-STANDARD SHIPMENT, WE RESERVE THE RIGHT TO CONTACT THE CLIENT FOR PAYMENT OF ADDITIONAL SHIPMENT COSTS THAT MAY ARISE. D’VOID STUDIOS WILL NOT BE HELD RESPONSIBLE FOR A DELAY IN SHIPMENT CAUSED BY WEATHER CONDITIONS, INTERNATIONAL CUSTOMS ISSUES OR ANY OTHER CIRCUMSTANCES BEYOND THE CONTROL OF D’VOID STUDIOS.

ALL SHIPMENTS ARE ACCOMPANIED WITH AN OFFICIAL INVOICE WITH THE EXACT DECLARED VALUE OF EACH ITEM IN RUB.

SALE AND DISCOUNTED ITEMS REFLECT DISCOUNTED PRICES.

ONCE ORDERS ARE SENT A CHANGE OF DELIVERY ADDRESS WILL NO LONGER BE POSSIBLE, PLEASE MAKE SURE TO FILL OUT A CORRECT ADDRESS WHEN CHECKING OUT.

FIRST TIME CUSTOMERS MAY NEED TO BE CHECKED WITH THEIR BANK AND/OR CREDIT PROVIDER FOR AUTHENTICITY REASONS. THIS MAY SLIGHTLY DELAY ORDER DISPATCH.

WORTH OF GOODS WILL BE PUBLICLY AVAILABLE ON THE PACKAGE’S INSERT FOR TAX REASONS ON ALL ORDERS.

PRE-ORDER TERMS

PRE-ORDER PRODUCTS ARE SHIPPED UPON THE ARRIVAL OF THE PRODUCTS IN THE WAREHOUSE WITHIN THE TIME THAT IS STATED ON THE PRODUCT’S PURCHASE PAGE.
D’VOID STUDIOS WILL NOT BE HELD RESPONSIBLE FOR A DELAY IN SHIPMENT CAUSED BY CIRCUMSTANCES BEYOND OUR CONTROL THAT CAUSE PRE-ORDERED PRODUCTS TO ARRIVE AT THE WAREHOUSE LATER THAN THE TIME SPECIFIED ON THE PRODUCT’S PURCHASE PAGE..

RETURN POLICY

WE CURRENTLY DO NOT OFFER RETURNS OR EXCHANGES UNLESS THE ITEM ARRIVES DEFECTIVE OR DAMAGED. PLEASE CONTACT INFO@DVOIDSTUDIOS.RU WITHIN 3 DAYS OF DELIVERY IN SUCH CASES.

TERMS AND CONDITIONS

RESPONSIBILITY

THIS DOCUMENT CONTAINS THE TERMS AND CONDITIONS THAT GOVERN THE WEBSITE DVOIDSTUDIOS.RU.
BY USING DVOIDSTUDIOS.RU THE USER AGREES TO RESPECT AND ACT UPON ALL THE TERMS AND CONDITIONS IN THIS DOCUMENT AND ALL OTHER POLICIES ON THE SITE. USERS WHO DO NOT ACCEPT THESE TERMS MAY BE ASKED TO REFRAIN FROM USING THE SITE.

DVOIDSTUDIOS.RU RESERVES THE RIGHT TO CHANGE, REMOVE OR REPLACE TERMS, CONDITIONS AND POLICIES WITHOUT NOTICE OR WARNING.
WE URGE USERS TO REGULARLY CHECK BACK TO BE AWARE OF THE LATEST UPDATES AND LEGAL ISSUES.
THE USE AND ACCESS OF DVOIDSTDUIOS.RU IS FOR PERSONAL USE ONLY.

PAYMENT

WE CURRENTLY ACCEPT PAYMENTS USING:
– BANK TRANSFER (TRANSFER/PAYMENT RECEIPT NEEDED WITHIN 24 HOURS)
– BANK CARDS (MASTERCARD, VISA, MIR, AMERICAN EXPRESS, UNION PAY, ETC);
– E-MONEY (YOOMONEY);
– INVOICING (T-PAY, SBERPAY, B2B PAYMENTS — SBERBANK BUSINESS ONLINE);
– "PURCHASES ON CREDIT" FROM SBERBANK;
– MOBILE COMMERCE; MEGAFON, BEELINE, MTS, T2;
– PAYMENT IN CASH; PAYMENT VIA THE MIR PAY APP FROM ANDROID™-BASED PHONES.
– MIR PAY.
PAYMENT DETAILS ARE NOT SAVED UNLESS REQUESTED BY THE CUSTOMER AND ARE DONE ON AN ENCRYPTED, SECURE SERVER.
HOWEVER, IF INFORMATION IS ACCESSED BY A THIRD PARTY NOT DUE TO NEGLIGENCE ON OUR PART - D’VOID STUDIOS WILL NOT BE HELD RESPONSIBLE.
FOR ASSISTANCE WITH PAYMENT METHODS PLEASE CONTACT INFO@DVOIDSTUDIOS.RU OR THROUGH DM OR TELEGRAM.

ORDERS

ONCE AN ORDER HAS BEEN PLACED THE REQUESTED ITEM/S ARE AUTOMATICALLY RESERVED UNTIL THE CREDIT CARD HAS BEEN CHARGED OR THE BANK TRANSFER HAS BEEN APPROVED, AT WHICH POINT THE CUSTOMER WILL RECEIVE AN EMAIL NOTIFYING THEM THE ORDER HAS BEEN ACCEPTED WITH AN OFFICIAL RECEIPT OF PURCHASE.

IN CASES OF ADVANCED PAYMENT FOR ITEMS THAT WILL BECOME AVAILABLE IN THE FUTURE, THE CARD IS CHARGED WHEN PLACING THE ORDER AND THE ITEM WILL BE RESERVED UNTIL IT IS AVAILABLE AND SHIPPED UNLESS OTHERWISE STATED.
IN SUCH CASES BANK TRANSFERS NEED TO BE CARRIED OUT WITHIN 2 DAYS OF PLACING THE ORDER OR THE PRODUCT WILL NO LONGER BE RESERVED.

FIRST USE CUSTOMERS PAYING BY CREDIT CARD MAY FACE A SLIGHT DELAY IN CHARGES DUE TO AN AUTHENTICATION PROCESS. IN SUCH CASES THE RECEIPT AND FINAL CONFIRMATION OF THE ORDER WILL BE SENT TO THE CUSTOMER AFTER APPROVAL FROM THE BANK.

PRICING AND CHARGES

WE CURRENTLY ONLY ACCEPT ORDERS IN RUBLE.
CREDIT CARDS WILL BE DEBITED IN RUBLE AND THUS, DUE TO EXCHANGE RATES, THE FINAL PRICE WILL BE CALCULATED IN THE APPLICABLE EXCHANGE RATE THE DAY THE CREDIT CARD COMPANY PROCESSES THE TRANSACTION.

SHIPPING, INSURANCE AND DELIVERY

ORDERS ARE SHIPPED WITHIN 2 WORKING DAYS OF RECEIVED PAYMENT.
DURING SALE SEASONS, SHIPPING TIME MAY BE DELAYED DUE TO A LARGE AMOUNT OF ORDERS.
ITEMS ARE INSURED BY CDEK, BOXBERRY, OR RUSSIAN POST DURING DELIVERY. ONCE THE PACKAGE IS SIGNED FOR AT THE STATED ADDRESS BY THE CLIENT (OR GIFT RECIPIENT) THE INSURANCE IS NO LONGER VALID AND RESPONSIBILITY IS TRANSFERRED TO THE CUSTOMER.
WE SHIP WITH CDEK, BOXBERRY, AND RUSSIAN POST AND REQUIRE SIGNATURE UPON RECEIPT. IF THE CLIENT INSTRUCTS OTHERWISE, RESPONSIBILITY LIES WITH THE CLIENT.
FOR FULL DETAILS, REFER TO OUR SHIPPING POLICY.

PROMOTIONAL CODES

PROMOTIONAL CODES CAN BE USED DURING CHECKOUT ONLY ONCE UNLESS STATED OTHERWISE.
THE DISCOUNT OR BONUS WILL ONLY BE VISIBLE AFTER ENTERING THE CODE DURING CHECKOUT AND HAVING IT ACCEPTED.
D’VOID STUDIOS WILL NOT REFUND OR BE HELD RESPONSIBLE FOR UNUSED PROMOTIONAL CODES.

REGISTRATION

IN ORDER TO GAIN ACCESS TO SOME FEATURES OF DVOIDSTUDIOS.RU, USERS ARE ASKED TO REGISTER AN ACCOUNT. BY REGISTERING, USERS AGREE TO PROVIDE ACCURATE INFORMATION.
WE URGE USERS TO CREATE A STRONG, UNIQUE PASSWORD.
THIS ACCOUNT CAN BE USED TO PLACE ORDERS, MANAGE INFORMATION AND ACCESS TOOLS ON DVOIDSTUDIOS.RU.
USER DATA WILL NOT BE SHARED WITH THIRD PARTIES WITHOUT CONSENT AND WILL ONLY BE USED FOR INTERNAL PURPOSES UNLESS OTHERWISE STATED.

IF A USER THINKS THEIR ACCOUNT HAS BEEN HACKED, COMPROMISED OR USED WITHOUT PERMISSION WE URGE THE USER TO WRITE US AT CUSTOMERCARE@RICKOWENS.EU SO IMMEDIATE ACTION CAN BE TAKEN IN ORDER TO KEEP INFORMATION PRIVATE.
IN A CASE WHERE INFORMATION IS ACCESSED BY A THIRD PARTY, NOT DUE TO NEGLIGENCE ON OUR PART, - D'VOID STUDIOS WILL NOT BE HELD RESPONSIBLE.

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